Senior Clerk/Coordinator, Gateway (Air Freight)

POSITION SUMMARY • Follow up pricing enquires from overseas and ad-hoc project inquiry. • To plan, direct & facilitate consolidation via SIN gateway based on situational scenarios. • Assist in project management, business planning, service improvements & strategy development with the objective to provide progressive leadership for the workgroup, exceed service commitments & customer satisfaction, generate revenues and achieve long-term profitability. • Support Pricing desk and Gateway arrangement. • To assist the Load Planner to communicate, coordinate, monitor all airline space and warehouse activities. PRINCIPLE DUTIES AND RESPONSIBILITIES • Set strategy at area of control, create short term & long term plans for operational needs. • Support Air Gateway Lead assigned tasks. Formulate, implement & review contingency plans to support overall operations & individual areas of operations. • Provide direction & support for resolution of pricing issues, establish & execute service contracts, review customers’ feedback & initiate improvement measures. • Initiate & plan long-term service enhancement projects, evaluate short-term & long-term results; assist in new operations development & initiatives in order to ensure continuous improvements at areas of control. • Ensures compliance with system allocation policy and process to meet sales and operational service requirements. • Follow handling procedures established by the management. • Monitor the operations performance on system and ensure the timeline fulfillment. • Other duties as assigned to the position. JOB SPECIFICATIONS Academic: • GCE ‘O’ Level or above. Experience & knowledge: • Three (3) years relevant experience. • Experience in the freight forwarding industry is required. • Must be computer literate and able to prepare documentation quickly and accurately. Attribute: • Visionary leadership, human relations and communication skills. • Problem-solving & decision-making. • Detail oriented. • Good communication skills. • Must be fluent in English and local languages.