UX Designer with 5 years experience (Contract)

( /Ref: 300) [12 months contract, renewable] We’re looking for a UX Designer to join our mission-driven product team to design intuitive, inclusive, and impactful digital services for citizens, employers, and industry partners. You’ll play a key role as an individual contributor —shaping experiences through research-driven design , co-creating with stakeholders, and collaborating across product, design, and engineering. This role is ideal for someone who is comfortable with ambiguity , skilled in both user research and interaction design , and thrives in agile, cross-functional teams . You’ll have opportunities to design across multiple platforms and touchpoints, and contribute to strategic decisions that shape the product’s direction. What You’ll Do · Lead the end-to-end UX design process —from framing problem spaces and user needs to deliver wireframes, prototypes, and final design specs. · Plan and conduct user research (qualitative and quantitative) including usability testing, interviews, surveys, and A/B testing. · Map complex user journeys and service blueprints to uncover pain points and opportunity areas. · Facilitate co-creation and ideation workshops with stakeholders, users, and your cross-functional team. · Communicate your design rationale clearly through visuals, presentations, and storytelling. · Advocate for accessibility, inclusive design , and consistent use of design system components. · Partner closely with product managers and engineers to scope, test, and deliver features that are user-friendly and technically feasible. · Contribute to and maintain our design system to ensure cohesion across products. · Champion a culture of collaboration, feedback, and continuous improvement. What We’re Looking For · 5+ years of experience in UX design, with a strong portfolio showcasing research, ideation, and design execution. · Experience contributing to at least two shipped products , preferably in complex or high-impact domains. · Experience with building Design Systems. · Proficiency in tools like Figma, Miro, Maze, Google Analytics, Notion , and familiarity with Jira or similar tools. · Comfortable working in agile teams and engaging in rapid cycles of iteration and feedback. · Strong stakeholder management skills and the ability to align design decisions with business and user goals. · Clear communicator with excellent visual, written, and presentation skills. · Familiarity with design principles , typography, and accessibility guidelines (e.g., WCAG). · Strong concept creation and copywriting skills will be a bonus. · Prior experience with designing for government services , regulated domains, or complex workflows is a strong plus. · Knowledge of OKRs and product analytics tools is a bonus. Why Join Us · Work on meaningful products that impact lives at scale · Collaborate with a passionate and supportive cross-disciplinary team · Shape the future of public digital services in Singapore · Grow alongside a community of designers focused on continuous learning