Assistant Manager/Senior Executive - Export Customer Service & Sales Coordinator

📣 We Are Hiring: Assistant Manager / Senior Executive - Export Customer Service & Sales Coordinator Location: Singapore Employment Type: Full-Time /Hybrid We are seeking a dedicated and detail-oriented Export Customer Service & Sales Coordinator to join our growing team. This role is ideal for individuals with solid experience in export operations, Incoterms, and international shipping documentation, who are confident working in a fast-paced and customer-focused environment. You will act and function as "brain" of process improvements and change maker. ✨ Key Responsibilities • Manage export customer orders from enquiry, quotation, order processing, to shipment and invoicing • Provide prompt and professional customer service to overseas customers and partners • Prepare, verify, and manage all export shipping documents (e.g., commercial invoice, packing list, COO, BL/AWB, certificate of analysis, etc.) • Ensure full compliance with Incoterms, customs requirements, and destination country regulations • Liaise with internal teams, freight forwarders, warehouses, and customers to ensure smooth and timely delivery • Track shipments, monitor dispatch schedules, and proactively resolve delays or logistics issues • Support the sales team with documentation, order follow-ups, and customer communication 🎯 Requirements • Minimum 2 years of experience in export coordination or international customer service • Strong knowledge of export Incoterms (FOB, CIF, EXW, DAP, DDP, etc.) • Hands-on experience preparing export shipping documentation • Good understanding of global trade requirements and export compliance • Proficient in MS Office; experience with ERP systems (e.g., Business Central) is an advantage • Excellent communication, organisational skills, and attention to detail • Ability to work independently and manage time-sensitive tasks effectively 🌍 Why Join Us? • Opportunity to work in a dynamic international business environment • Collaborative and supportive work culture • Career growth and professional development opportunities • Competitive remuneration package