Cruise Travel Consultant

Company Overview CRUISE WONDERS PTE. LTD. specializes in cruise travel services worldwide, offering diverse routes including the Caribbean, Alaska, Europe, South America, Asia, Africa, and around-the-world voyages. Job Summary Join CRUISE WONDERS PTE. LTD. as a Full-Time Travel Consultant to deliver expert cruise travel advice, drive sales, and support business growth through personalized customer service and strong product knowledge. Responsibilities • Provide personalized cruise product recommendations and itinerary advice tailored to customers’ travel needs, budgets, and preferences • Respond promptly to customer enquiries, quotations, bookings, and sales transactions via WeChat, WhatsApp, email, and other online platforms • Explain cruise itineraries, ship facilities, cabin categories, pricing, promotions, visa requirements, and travel arrangements clearly and accurately to customers • Proactively follow up on prospective customers and sales leads to increase conversion rates and achieve sales targets • Maintain up-to-date knowledge of cruise products and effectively communicate the features and benefits of various cruise lines and itineraries • Build and sustain relationships with individual customers, corporate clients, travel agencies, and industry partners to expand business opportunities • Deliver professional and timely pre-sales and after-sales support to strengthen customer loyalty and satisfaction • Assist customers with post-booking activities including payments, document submission, itinerary changes, and related arrangements • Support company product promotions, customer events, and business development initiatives Required competencies and certifications • Minimum two years of experience in cruise product sales • Proficiency in spoken and written English and Chinese to communicate effectively with customers and cruise line representatives, supporting bilingual customer engagement • Familiarity with major cruise lines, itineraries, cabin categories, booking procedures, and sales policies • Strong sales and customer service skills to identify customer needs and recommend appropriate products • Ability to acquire customers, follow up on sales leads, and close deals independently • Competence in managing customer relationships and delivering consistent after-sales service • Self-motivated, proactive, responsible, and results-oriented approach • Ability to multitask and handle customer enquiries and bookings efficiently Preferred competencies and qualifications • Previous experience working with a travel agency, cruise line, or cruise sales platform Other Information Benefits • Competitive remuneration package • Performance-based incentives and career development opportunities • Structured cruise product and sales training • Opportunities to collaborate with multiple international cruise lines and diverse itineraries • Stable, professional, and growth-oriented work environment • Clear career progression and advancement opportunities How to Apply Please send your resume to: admin@cruise-wonders.com Use the email subject line: Application for Full-Time Travel Consultant – Your Name