CUSTOMER SUPPORT EXECUTIVE

JOB OVERVIEW We are looking for a Customer Support (Support Software) who is passionate about creating memorable and remarkable customer experiences. The candidate should be someone who is customer-centric and possess a service mindset. We identify and nurture "best-fit candidates" that are we believe can grow alongside the company. DUTIES & RESPONSIBLITIES • Handle customer’s queries, service requests and sales enquiries. • Manage customer issues and ensuring timely resolution. • Manage customer requests and enquiries through various media. • Obtain and maintain records of contacts, accounts and orders. • Issuing cheque payments, purchase orders (PO), delivery orders (DO), credit notes and follow-up regarding any incoming collections. • Prepares Sales Quotations and Delivery Orders. • Perform any others ad-hoc duties & responsibilities as assigned. • Handling of any incoming & outgoing daily mails and calls. QUALIFICATIONS AND REQUIREMENTS • Candidate must possess at least a Diploma or Professional Certificate in Service Management/Accounts or related field with a minimum of 1 to 2 years relevant working experience preferred. • Fresh graduates in related fields will also be considered. • Proficient knowledge in Microsoft Office (Word and Excel) and use of accounting software. • Good interpersonal and time management skills. • Independent, meticulous and responsible with good working attitude.