Operations Executive

Job description: About the Role A great lifestyle precinct doesn't just look good — it runs well. Behind every tenant who opens on time, every unit that gets fixed before a customer notices, and every operational question that gets answered before it becomes a problem, there's someone who made that happen quietly and competently. We are looking for a Precinct Operations Executive to be the operational backbone of our upcoming lifestyle precinct — the first point of contact for tenants on all operational matters, and the person who ensures the day-to-day running of the site is smooth, professional, and well-coordinated. Your primary focus is our upcoming large-scale lifestyle and heritage precinct, opening in early 2027. You will also support operations across our broader portfolio of lifestyle and heritage properties as required. What You'll Do Tenant Operations Support • Serve as the primary point of contact for all tenants on operational matters — unit handovers, defect reporting, maintenance requests, access, utilities, and general operational queries • Guide new tenants through the operational onboarding process — familiarising them with house rules, waste management procedures, loading bay protocols, access hours, and facility usage • Conduct regular walkthroughs of tenant units to identify and proactively flag maintenance or operational issues before they escalate • Coordinate and follow up on all tenant-reported defects and maintenance requests, ensuring timely resolution by the relevant vendors or contractors • Maintain a clear and organised tenant communications log — every query raised and every resolution tracked Facility & Site Management • Oversee the day-to-day operational condition of the precinct — common areas, landscape, amenities, utilities, and shared facilities across all buildings • Coordinate with external contractors, vendors, and service providers for routine maintenance, ad-hoc repairs, and scheduled servicing (M&E, pest control, landscaping, cleaning) • Monitor and manage service contracts — ensuring work is carried out on schedule, to standard, and within budget • Maintain an up-to-date asset register covering all facility equipment, maintenance schedules, and service histories • Ensure all operational procedures comply with relevant regulatory requirements — including fire safety, building maintenance, and environmental health standards Heritage Building Awareness • Develop working familiarity with the heritage and conservation guidelines applicable to the precinct's buildings • Flag any maintenance or repair requirements that may affect heritage fabric to the relevant stakeholders before work commences • Liaise with appointed conservation consultants or architects when operational work intersects with conservation requirements Reporting & Administration • Prepare monthly operations reports covering maintenance status, outstanding defects, contractor performance, and operational issues • Manage the operations inbox and ensure all tenant queries are acknowledged within 1 working day • Support the management team on any operational matters related to lease handovers, fit-out periods, and opening milestones What We're Looking For Essential: • 3–5 years of experience in facilities management, property operations, or building management — commercial, retail, F&B, or lifestyle properties preferred • Solid understanding of building systems — M&E, plumbing, electrical, ACMV — at an operational (not engineering) level • Strong people skills — able to manage tenant relationships with patience, professionalism, and a service-first mindset • Highly organised with strong follow-through — the kind of person who never lets a request fall through the cracks • Comfortable working independently on the ground without daily supervision • Proficient in written and spoken English; able to communicate clearly with tenants, contractors, and management Preferred: • Prior experience managing operations within a lifestyle precinct, heritage property, F&B cluster, or mixed-use development • Familiarity with heritage or conservation building stock and the operational considerations they carry • Experience managing external contractors and service providers • Basic knowledge of relevant Singapore regulatory requirements — FSSD, BCA, NEA