Cloud Support Associate

Job Description We are looking for a Systems / Infrastructure Engineer to support the administration, monitoring, maintenance, and provisioning of enterprise IT infrastructure across a multi-tenant environment. Key Responsibilities Monitor the health and security status of approximately 120 servers using Tenable SC. Support the upcoming technology refresh for mainstream systems. Perform 1st-level troubleshooting for server and VM-related issues. Troubleshoot and escalate hardware faults and software errors to contractors/vendors. Ensure compliance and security standards across managed systems. Perform VM and project resource provisioning across multi-tenant environments. Carry out regular patching and maintenance of managed systems. Administer and support common infrastructure services, including: Active Directory (AD) SQL Database Veeam Backup Microsoft Configuration Manager (MECM/SCCM) Symantec Endpoint Protection Manager (SEPM) Requirements • Minimum Diploma in Information Technology, Electrical & Electronics Engineering, or a related discipline. • At least 2 years of relevant IT industry experience. • Hands-on experience with: • RHEL and Windows Server Administration • Windows client administration and OS image provisioning • Nutanix platforms, including Prism Central, Nutanix Files, and Nutanix Move • Ansible Possess at least one Professional-level or higher Cloud / Hyper-Converged Infrastructure certification from AWS, Microsoft, Google, Oracle, Nutanix, VMware, or equivalent