Customer Technical Service & Market Development Manager – APAC

Responsibilities & Accountabilities The purpose of the role is to help maintain current customers while also ensuring growth and high performance of the business by • identifying and delivering innovative solutions to market needs which result in higher margins, growth in new applications, and options to manage the share shift in adynamic marketplace • providing customer technical support, which enhances the ability of our customers to understand the complexities of our products and use our products in their applications • identifying products that are best suited for the application, and to be able to identify if a tailored or new product should be developed • providing technical insights to differentiate our products from the competition • monitoring and influencing the manufacturing organization to proactively manage product performance • assessing competitor technologies, capabilities, and impact to the market • responding to our customers’ requests for technical information and samples in a timely manner • anticipating and managing the testing required to meet specific standards in the market • interacting with other functional groups (e.g., Marketing, Sales, Operations, Procurement, Logistics, QC, and Product Stewardship) to meet customer needs • identifying and participating in the valorisation and commercialization of lower valued products and by products • supporting efforts a.o. product registration, product specification database and approvals, sample shipment management, advertising, etc • fostering innovation by developing new applications by screening markets for potential use of our products with a focus on increased volumes at attractive margins • influencing the industry through participation in industry groups’ conferences, and presentation of papers • providing customer samples as requested, gathering intelligence on application and potential volumes • developing deep understanding of markets and customer’s technology, and the impact of our products on customer’s processes and end uses • preparing and presenting technical information to customers and distributors and provide training on our products and associated applications • following through on customer complaints to a satisfactory and fully supported conclusion Skills & Knowledge Required Education/Experience • MSc in Chemical Engineering or Chemistry • At least 10 years of experience in chemical industry • Broad experience in R&D, manufacturing, and/or market development Technical Skills • a high level of product knowledge and the impact of product properties on end-use applications • knowledge of IP processes and the use of IP to defend our businesses • ability to provide high-quality technical support to the global customers and commercial team • ability to evaluate opportunities, utilize problem solving skills, and a proven track record of providing innovative solutions which add business value • a solid understanding of both business and technical objectives and strategies • proven technical leadership and networking skills through technical network participation • understanding of the company technology in both theory and application • experience and ability to lead/conduct tests on the laboratory bench as well as at the plant scale • knowledge of competitive technologies and their economics Behavioral Skills • inspirational presenter able to deal with any audience and adapt presentation on the move • actively demonstrates commitment to high-performance standards. Makes decisions, sets priorities or chooses goals based on explicit considerations of potential profit, return on investment or cost/benefit analysis • identifies and anticipates future opportunities. Acts decisively in dealing with opportunities or crises on a daily basis, setting priorities or choosing goals to achieve business success. • co-ordinate and lead a number of different team projects at different stages of completion, identifying stretch targets and milestones • aware of the business strategies of peers in the industry and of the potential impact of external events on INEOS operations • understands the unspoken meanings and motivations of others, even in highly subtle or "political" situations, inside or outside the company and/or across different cultures • driving force in the networks in which he or she participates. Develops and uses a wide-based, multi-disciplinary network, both inside and outside INEOS, to enhance business results • thinks clearly and stays focused in unpredictable or stressful situations. Uses conceptual skills to anticipate, identify and prioritize highly complex issues • innovative thinker. Integrates many ideas and observations about complex issues into clear concepts that create useful insights for the business. Encourages and sponsors innovation • clearly sees the big picture. Creates new ways to help others understand complex situations, problems or opportunities