Service Delivery Executive

Job Summary This position reports to the Director of BIXEPS @ Macpherson Centre and collaborates with client management, service delivery, and facility teams to support operational excellence and service quality. Responsibilities • Collaborate with BIXEPS Centre client management to align service delivery with client needs and expectations. • Coordinate with service delivery teams to ensure consistent, high-quality health-tech services. • Oversee and interface with facility teams to maintain operational standards and support continuous improvement initiatives. • Support the Director of BIXEPS Centre in driving service excellence and client safety. • Contribute to quality assurance processes and professional growth initiatives within the health-tech workforce. Requirements • Minimum 'O' Level / Nitec or Diploma in a relevant field (Healthcare, Business Admin, or related). • Minimum 2 years of working experience, preferably in healthcare or service industry. • Good interpersonal and communication skills. • Detail-oriented and organized approach to managing enquiries and client information • Computer literate, ability to use Google Workspace, Microsoft 365 Ecosystem, in-house CRM and manage patient registration. • Must be able to commit to shift work including working weekends.