SOC Security Analyst

Job Description: • Level 1 or 2 technical support for the customers and focus on fulfilling and resolving assigned incidents and service requests. • Monitoring and reporting of systems: Network/System/Website up time and security alerts • Assisting with the processing of user accounts, assisting in complex ticket requests, and participating in escalations with subject matter experts • Hands-on experience in Unix/Linux and Windows administration • Strong foundation in Internet protocols (TCP/IP) and security concepts • Hands-on experience in Security Information Event Management System (SIEMS) • Strong ability to understand and analyze log and network packet data • Strong foundation in security threat and attack countermeasure • Analytical problem solving and troubleshooting skill • Effective time management and organizational skill • Handles day to day call activities and volume • Support and enhance internal processes, particularly Incident Management and Problem Management • Ability to provide technical support over the phone and email with professional demeanor • Require working on 3 varied shifts including night, weekends and holidays.