Clinic Manager (Camden/Novena)

1. Full Clinic Operations Leadership ● Oversee end-to-end clinic operations including registration, nursing, diagnostics, and reporting ● Ensure smooth patient flow, service continuity, and overall operational efficiency ● Take full accountability for daily clinic performance and outcomes 2. Staff Leadership & Workforce Management ● Lead and manage all clinic staff including operations and nursing teams ● Plan manpower deployment, rostering, and workload distribution ● Oversee staff performance, development, and disciplinary standards 3. Service Quality & Patient Experience ● Ensure consistently high standards of patient care and service delivery ● Manage patient feedback, complaints, and service recovery cases ● Drive continuous improvement in patient experience and service excellence 4. Corporate Health Screening Management (if needed) ● Oversee planning and execution of corporate screening programmes (onsite and in-clinic) ● Ensure readiness of manpower, equipment, and operational logistics ● Coordinate with sales and corporate teams for smooth delivery 5. Operational Efficiency & Process Improvement ● Monitor clinic KPIs including waiting time, throughput, and productivity ● Lead implementation of workflow improvements and operational enhancements ● Ensure adherence to SOPs and standardised processes 6. Inventory, Vendor & Resource Management ● Oversee clinic inventory, consumables, and equipment management ● Manage vendor relationships for procurement and maintenance ● Ensure cost efficiency and minimise operational wastage 7. Compliance & Regulatory Governance ● Ensure full compliance with MOH regulations, PDPA, and internal policies ● Maintain audit readiness and complete documentation standards ● Enforce infection control, safety, and clinical governance standards 8. Financial & Administrative Oversight ● Monitor clinic financial performance including revenue and operating costs ● Oversee budgeting, cost control, and resource optimisation ● Ensure accurate administrative reporting and documentation 9. Health Screening Reporting & Data Oversight ● Oversee extraction and compilation of screening data from systems ● Ensure accuracy and completeness of daily, weekly, and monthly reports ● Validate operational reporting for management and corporate stakeholders