Customer Service Officer (Home Delivery Team)

Highlights: • 🗓️ 5.5 day work week (including at least 1 weekend and Public Holidays) • ⏰Monday to Friday 7.30am to 4.30pm, Saturday or Sunday 9am-1pm • 📍 Work Location: 7 Toh Tuck Link, Singapore 596227 Role Descriptions • Facilitates efficient and accurate processing of orders from beginning to end via online or phone. • Process delivery orders and ensure sufficient stock available for delivery. • Check stock levels, update inventory management system and notify out-of-stock status • Coordinate with suppliers and stores to check inventory status. • Generate inter-outlet transfer documents and liaise with the internal team to issue purchase orders. • Tracks and updates the status of delivery vendors, suppliers and outlet transfers to ensure timely delivery to the warehouse. • Coordinate with warehousing staff to pick/pack orders for delivery on time. • Liaise with customers on stock availability, exchanges, returns and delivery schedules • Inform customers of unforeseen delays or problems and seek alternative arrangements to reduce inconvenience and further delays. • Handle customer's complaints and feedback by investigating, resolving, and escalating issues. • Perform other related duties/tasks as assigned. Job Requirements: • Minimum GCE ‘O' Levels • Good communication and interpersonal skills, with a customer-centric mindset • Proficiency in computer skills • Good organizational skills and attention to detail • Team player, ability to work well with employees at all levels. • Proactive and a “CAN-DO” attitude Job Benefits: • ✅ Medical Benefits • ✅ Staff Purchase Discount • ✅ Long Service Award • ✅ Company Uniform Provided ⭐ If you are interested, please apply via our career website: https://plc.applyourjobs.com. Only shortlisted candidates will be notified.