Retail Assistant (VIVAIA)

About VIVAIA VIVAIA is a modern fashion footwear brand that combines style, comfort, innovation and sustainability. We are looking for passionate and customer-focused Brand Advisors to join our retail team and deliver an exceptional shopping experience to every customer. As a Brand Advisor, you will be the face of VIVAIA. You will engage customers, understand their needs, introduce suitable products, and create a memorable brand experience while achieving individual and store sales targets. Responsibilities: 1. Customer Experience • Welcome and engage customers in a warm, professional and approachable manner. • Understand customers' needs, preferences and lifestyle to recommend suitable products. • Provide personalised product recommendations and styling advice. • Build strong relationships with customers and encourage repeat visits. • Ensure every customer receives a positive and memorable shopping experience. 2. Product & Brand Knowledge • Develop strong knowledge of VIVAIA's products, collections, materials, designs, features and benefits. • Understand VIVAIA's brand story, values and sustainability initiatives. • Confidently explain product features and recommend products according to customers' needs. • Stay updated on new collections, promotions and product launches. 3. Sales Performance • Achieve individual and store sales targets. • Proactively approach customers and identify sales opportunities. • Recommend complementary products where appropriate. • Assist customers throughout the full sales journey, from product selection to checkout. • Support the store in achieving key sales KPIs and business objectives. 4. Store Operations • Maintain a clean, organised and visually appealing store environment. • Ensure products are properly displayed and replenished. • Assist with stock receiving, stock replenishment and inventory checks. • Ensure product displays follow VIVAIA's visual merchandising guidelines. • Handle POS transactions and payments accurately. • Support opening and closing procedures when required. 5. Customer Service & After-Sales Support • Handle customer enquiries professionally. • Assist with exchanges, returns and other customer service matters according to company policy. • Follow up with customers when required. • Escalate customer issues to the Store Manager when necessary. 6. Teamwork • Work closely with the Store Manager and retail team to achieve store objectives. • Support colleagues during busy periods. • Share product knowledge, customer feedback and sales insights with the team. • Maintain a positive and professional working environment. 7. Brand Representation • Represent VIVAIA professionally at all times. • Maintain a well-groomed and professional appearance. • Demonstrate VIVAIA's brand values through communication and customer interactions. • Participate in store events, product launches and promotional activities when required. Requirements: • Minimum 1–2 years of retail, fashion, footwear, beauty, lifestyle or customer service experience preferred. • Candidates without retail experience but with a strong passion for fashion and customer service are welcome to apply. • Excellent communication and interpersonal skills. • Customer-oriented with a positive and approachable personality. • Strong interest in fashion, footwear and lifestyle products. • Confident in engaging and communicating with customers. • Sales-driven and motivated by achieving targets. • Able to work independently as well as part of a team. • Responsible, proactive and willing to learn. • Comfortable working in a fast-paced retail environment. • Able to work retail shifts, weekends and public holidays.