eCommerce Intern

About the Role The eCommerce Intern will play a key role in supporting our digital commerce operations, customer engagement, and livestream initiatives across multiple platforms. You will assist in campaign execution, product listing management, order fulfillment, and inventory tracking to ensure a seamless customer experience. The role also involves engaging with customers and online communities through various support channels, addressing inquiries promptly and effectively. Working closely with cross-functional teams, you will support livestream operations, content updates, and performance analysis to drive business growth. This is an exciting opportunity for a proactive and detail-oriented individual who thrives in a fast-paced digital environment and is passionate about e-commerce and community building Key Responsibilities Commercial and Campaign planning · Assist in campaign submission to respective platforms · Assist in maintenance of product listings across platforms Community Engagement& Customer Service · Assist in replying of emails, live chat, Telegram, and other support channels. · Respond promptly to inquiries, resolve issues efficiently, and escalate complex cases to the appropriate teams. · Answer customer and community questions accurately, and share product updates, announcements, and educational content. Fulfillment and Logistic Support · Assist in e-commerce order fulfillment and inventory management · Support in tracking inventory level to be satisfied at a safe level · Assist in ensuring orders have been shipped out on time Livestream &Backend Support · Manage backend operations, including livestream support, product listings, and other content updates. · Collaborate with the team on creative concepts, campaigns, and storytelling initiatives. · Support the team on performance tracking and provide action able insights to optimize future content. · Support the team on acquisition, selection, and engagement of TikTok Live streamers. · Support the planning and coordination of livestream calendars, ensuring smooth and effective execution of all sessions. Qualifications and Requirements · Currently enrolled in or recently completed ITE or Polytechnic; studies in Business, Marketing, or related fields preferred. · Understanding of various online marketplace, e.g. TikTok, Facebook, Shopee, Lazada, Amazon etc. · Flexibility in working hours to support campaign-related activities during weekends or after office hours. · Strong organisational and time-management skills; able to handle multiple priorities. · Good communication skills in English (Mandarin proficiency a plus for product/partner coordination). · Meticulous, with strong attention to detail in orders, listings, and reporting. · Comfortable working in a fast-paced, high-growth environment. · Proficient in Microsoft Office (Excel, Word, PowerPoint) and familiar with online platforms. Internship Terms • Duration: Minimum 6 months • Working Arrangement: Full-time internship • Working Days: 5 days per week • Monthly Internship Allowance: • ITE: SGD 800/- • Polytechnic: SGD 1500/- What we offer At Henatenn Holdings Pte. Ltd., we are committed to supporting the professional development of our interns. We offer mentoring through hands-on learning, exposure to diverse technical environments and the opportunity to develop practical skills that will benefit your IT career. We provide a collaborative workplace culture where your contributions are valued, alongside access to ongoing training and development opportunities. We believe in fostering a supportive work environment where you can grow, learn and make a real impact. Ready to start your IT internship? Apply now to join our team.