Customer Service cum Admin Officer / Executive

JobResponsibilities • Handle customer service and coordination for import/export shipments. • Monitor shipment status and provide timely updates to customers. • Liaise with customers, overseas agents, carriers, transporters, warehouses and other service providers. • Prepare and process shipping documents, pre-alerts and other shipment-related documentation. • Handle customer enquiries and follow up on shipment-related matters until completion. • Perform accurate shipment data entry and maintain proper documentation in the company's system. • Assist with billing/invoice preparation and follow up on supporting documents and charges. • Provide administrative and coordination support to Operations, Trade/Pricing and management. • Proactively follow up on assigned matters and provide timely progress updates. • Perform other related duties as assigned. Requirements • Minimum GCE N/O Level, NITEC, Diploma or equivalent. • Preferably with experience in freight forwarding, shipping or logistics . • Knowledge of import/export procedures and shipping documentation is an advantage. • Good communication and customer service skills. • Proficient in Microsoft Office, email and data entry. • Responsible, organized, detail-oriented and proactive. • Able to multitask and work independently as well as within a team. • Strong follow-up attitude and ability to take ownership of assigned tasks until completion. Positionlevel (Officer / Executive) will depend on relevant experience and competency.