Customer Success Executive

At LCentral, we don’t just teach English. We build children’s confidence — and we build parents’ trust. We are looking for someone who genuinely enjoys serving people, keeping things organised, and being the steady, cheerful presence in a busy centre. If you are responsible, warm, and take pride in doing things properly — we’d love to meet you. What You’ll Be Doing You’ll be the person parents see and speak to first — and the one they remember. Your role includes: • Welcoming parents and students with warmth and clarity • Explaining programmes and schedules confidently • Managing enrolments, payments, and documentation carefully • Handling calls, messages, and enquiries promptly • Supporting daily centre operations to keep things running smoothly • Assisting with parent communication and follow-ups This role is important. You are not “just admin” — you are part of the parent experience. We’re Looking For Someone Who Is: • Naturally cheerful and friendly (but still professional) • Responsible and dependable • Organised and detail-oriented • Calm when handling questions or concerns • Willing to learn and improve • Comfortable interacting with both English and Chinese-speaking parents • Looking for a stable, long-term role (minimum 1 year commitment) Experience in customer service, retail, hospitality, childcare or education centres is a plus — but attitude matters more than experience. Why Join LCentral? • Meaningful work in a children-focused environment • A supportive team that values professionalism • Clear structure and expectations • A stable role with room to grow Work Schedule Weekdays: 1:00 PM – 9:00 PM Weekends: 8:45 AM – 6:30 PM (Weekend availability required) Job summary You’ll be the person parents see and speak to first — and the one they remember. This role is important. You are part of the parent experience.