Service Relations Officer/Customer Service Officer

The SKILT Centre – the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years. Service Relations Officer As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted. Role & Responsibilities • Greet and meet people coming into The SKILT Centre and direct them to appropriate areas • Efficient handling of call inquiries and providing general information of services in The SKILT centre • Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages • Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions • Generate and calculate invoice, record, collect payment, and issuance of receipts on time • Handle changes in billing, refunds, and credits. • Handle closing, settlement, and payment collection • Provide cross-coverage of other Service Relations Officer who may be on leave. • Support operation functions as and when needed • Monitor general hygiene and cleanliness of The SKILT Centre • Any other ad-hoc duties assigned by the management Requirement • GCE ‘O’ Level or equivalent with 2 years’ working experience in administration, customer service and/or receptionist role • Good interpersonal and communication skills • Positive working attitude and customer centric mindset • Meticulous and organised with attention to detail • Ability to work independently and as a team. • Enjoy working in fast-paced environment • Proficient in MS Office • Hard working and keen to learn • Must be willing to commit to Saturday work Work Hours & Location Monday to Saturday Bukit Timah - Crown Centre Benefits • Medical & Health insurance • Professional Development • AWS and Variable Bonus Interested candidates please email to felicia_ng@theskiltcentre.com.sg We regret only shortlisted candidates will be contacted.