Customer Service Officer

Responsibilities: • Support Sales Team in orders processing i.e. purchase orders, sales orders, delivery orders etc. • Material request planning and processing. • Assist Sales Team in preparing quotations for customers. • Process, track and coordinate sample requests with suppliers and customers. • Process work orders for parts produced in-house • Monitor delivery dates and times of the suppliers and other relevant departments to ensure sales orders are delivered in a timely manner. • Assist QA department in handling rejects from customers and suppliers to meet customer’s satisfaction. • Study the forecast demand from customers closely and make purchase orders to suppliers as per required demand to ensure that stock inventory is in control. • Produce sales reports on a regular basis as per request by Manager • Train new employees to ensure they understand the job requirements. • Support Sales Team in daily operation to meet monthly sales targets and goals set. • Perform any other ad-hoc duties as assigned by superior or management Requirements: • Minimum ‘O’ level qualification • At least 1-3 years of experience in customer support/procurement/ functions or in a similar capacity • Proficient in Microsoft Excel • Meticulous and attention to detail • Experience with MRP process and low • Good organisational, time management and problem-solving skills • Ability to work under pressure and in a fast-paced environment • Adaptability to change priorities and deadlines. • Team player mentality with a collaborative approach to work • Experience in administration and high volume of work may be advantageous