Operations Executive

🧩 Join the Chess at Three Singapore Team! Chess at Three is New York City’s premier chess club for kids, and we proudly launched in Singapore in August 2023 . Our mission is simple yet powerful — to teach children aged 3 to 12 the timeless game of chess through fun stories, interactive games, and imaginative play . By turning complex chess concepts into engaging adventures, we help children learn, grow, and fall in love with chess in no time! We are looking for a p assionate, energetic, and organized individual to join our growing team at Chess at Three Singapore. This role is perfect for someone who loves working with families and children, thrives in a dynamic environment, and takes pride in creating seamless experiences for customers and tutors alike. Key Responsibilities Facilities Management • Coordinate maintenance, repairs, and servicing for all centres. • Liaise with vendors and contractors to address issues such as water leakage, air-conditioning servicing, electrical works, furniture repairs, and general upkeep. • Ensure all centres operate safely, are well-maintained, and meet internal standards at all times. Centre Operations and Logistics • Oversee the daily operations of the centres, ensuring a welcoming, organized, and tidy environment. • Manage and procure inventory, supplies, and logistics to keep all centres running smoothly. • Plan and coordinate logistical needs for classes, workshops, and special events, including setup, teardown, and materials preparation. Holiday Camp Logistics & Operations • Lead logistics and operations for holiday camps, including venue setup, equipment, and materials. • Train and brief camp runners to ensure consistent standards and smooth camp delivery. • Support adjustments and on-the-ground troubleshooting, working closely with the Operations Manager and/or Sales team. Tutor Operations • Coordinate with tutors on scheduling, staffing, and training sessions to ensure adequate coverage. • Ensure all tutor-related administrative processes, records, and communications are timely and accurate. Customer Service & Relationship Management • Serve as the first point of contact for customer enquiries via WhatsApp, phone calls, and walk-ins. • Support parents with class sign-ups, onboarding, billing, rescheduling, and other administrative needs. • Build lasting relationships with customers to support satisfaction and retention. Requirements • Diploma in any discipline (Hospitality, Business, Operations, or related fields preferred). • Willingness to travel between centres as required. • Able to work on weekends, with regular duty on both Saturday and Sunday based on centre scheduling needs. • Comfortable working with ambiguity and adapting quickly to operational changes on the ground. • Strong problem-solving, coordination, and communication skills. • Organized, detail-oriented, and able to manage multiple tasks and priorities across locations.