Hotel Operation Manager

Company Overview Hotel Clover 769 North Bridge Road is a boutique hotel located in Kampong Glam, Singapore, offering a refined experience that blends simplicity with luxury in a dynamic hospitality environment. Job Summary We seek a hands-on Hotel Operations Manager to lead daily hotel operations across departments, enhance service quality, and collaborate with teams and service providers to deliver exceptional guest experiences and operational excellence. Responsibilities • Oversee daily operations of Rooms, Food & Beverage, Housekeeping, Engineering, Security, and outsourced services to ensure seamless hotel functioning • Manage Front Office, Housekeeping, and other operational teams to maintain high service standards and operational efficiency • Identify and implement improvements in operational productivity, cost control, sustainability, and guest satisfaction • Support Front Office staff with guest check-ins, check-outs, inquiries, and special requests to enhance guest experience • Address guest feedback and complaints promptly with professional service recovery actions • Assist in staff scheduling, manpower planning, and daily operational coordination to optimize workforce deployment • Supervise and mentor team members to uphold service quality, operational standards, and productivity targets • Facilitate staff training, onboarding, and performance monitoring to develop team capabilities • Coordinate with outsourced service providers and contractors to ensure compliance with service agreements and operational requirements • Monitor operational issues and coordinate timely corrective actions to maintain smooth hotel operations • Respond effectively to operational emergencies, unexpected situations, or manpower shortages as needed • Maintain clear communication and coordination between operational departments and hotel management • Perform additional duties as assigned by the Hotel Manager or General Manager Preferred competencies and qualifications • Relevant experience in hotel operations, hospitality, or related operational management roles • Familiarity with hotel operational standards, guest flow management, and team supervision, preferably with Duty Manager, Assistant Operations Manager, or Front Office leadership experience • Strong leadership, communication, and stakeholder management skills to lead diverse teams and collaborate with internal and external partners • Proactive, hands-on approach with strong problem-solving skills to manage fast-paced operational challenges calmly and effectively • Knowledge of manpower planning, cost control, and operational efficiency principles • Willingness to work shifts, including weekends and public holidays • Proficiency in English; additional language skills are advantageous but not mandatory Other Information Benefits • Competitive salary package • Performance-based incentives, where applicable • Annual leave and medical benefits • Training and professional development opportunities • Career progression within hotel operations • Staff meals and benefits, where applicable • Supportive and collaborative work environment • Opportunity to work in a dynamic, multicultural hospitality setting How to Apply Interested candidates are invited to submit their CV/resume along with relevant qualifications and employment experience. We welcome applicants with strong hotel operations experience seeking broader operational leadership roles.