Animal Support Officer (Part Time)

Animal Support Officer Join Our Animal Welfare Team We are looking for friendly, responsible and service-oriented individuals to join our animal welfare team as an Animal Support Officer . The Animal Support Officer plays an important role in supporting the SPCA’s 24-hour rescue operations . You will be a key point of contact for members of the public, handling emergency and non-emergency calls, assisting visitors at reception, coordinating animal welfare cases and supporting the smooth operation of our rescue services. Working Hours: 5.00 pm to 10.00 pm, four days per week The role requires working on weekends and public holidays as part of the scheduled shifts. Join our team and make a meaningful difference in the lives of animals and the community. Job Responsibilities: • Handle the SPCA’s 24-hour emergency hotline , screening and responding to emergency and non-emergency calls and enquiries. • Attend to members of the public at reception and provide professional and friendly assistance in person and over the telephone. • Screen and assess a high volume of enquiries, including animal rescue cases, cruelty cases, surrenders, animal claims and other animal-related matters. • Assess and prioritise rescue cases according to the level of risk and urgency, based on established guidelines. • Mobilise Animal Rescue Officers to attend to cases requiring assistance. • Arrange and manage clinic bookings for animals requiring veterinary attention, ensuring appointments are scheduled promptly based on the urgency of each case. • Monitor the SPCA’s WhatsApp account, identify relevant cases and ensure that cases are properly logged and followed up. • Escalate urgent or important cases and emergencies to the HOD, Operations , where appropriate. • Provide administrative support to other departments, including disseminating information and transferring calls. • Process basic transactions such as adoption and surrender fees, donations and merchandise sales. • Support general facilities management by ensuring all access doors are properly closed and secured after office hours. • Maintain accurate records and ensure relevant information is communicated promptly to the appropriate teams. • Uphold a high standard of customer service and service delivery at all times. • Perform other ad-hoc duties as assigned. Job Requirements: • Minimum GCE “N” Level or equivalent. • At least 1 year of experience in reception, customer service, administration, call handling, veterinary clinics or animal welfare will be an advantage. • Basic computer and administrative skills. • Friendly, professional and confident when interacting with members of the public, both in person and over the telephone. • Comfortable handling animals and working in an animal welfare environment. • Responsible, reliable and able to work independently • Retirees are welcome to apply. Interested candidates are invited to send your resume, cover letter and expected salary to hr@spca.org.sg. We regret that only short-listed applicants will be notified.