CUSTOMER SERVICE MANAGER

Responsibilities • Supervising the daily operations of the customer service department • Creating a reliable customer loyalty program • Setting customer service goals for team members and helping them reach those goals • Interacting with customers and handling customer queries and complaints in a timely manner • Maintaining relationships with profitable customers • Making weekly and monthly reports and surveys • Staying current on the latest industry trends and techniques • Hiring and training new customer service agents. • Managing the approved budget of the customer service department. • Staying informed on the latest industry techniques and methods. Qualifications: • A bachelor’s degree in business administration or a related field • Five years of experience in customer service • Proficiency in Microsoft Office Suite • SaaS experience preferred • Highly organized and detail-oriented • Demonstrated ability in project management