Business Applications Analyst

Job Description • analyzing current system processes • designing functional requirements • developing work schedules to ensure applications operate within set timelines • providing system training and first-level application support to users • system monitoring and reporting aimed at process improvements to enhance operational availability and reliability • Diagnosing and troubleshooting IT issues through root cause analysis • Tracking problem statuses and updating users on incident progress • The analyst must maintain technical procedures and documentation • Collaborate with cross-functional teams to resolve incidents promptly • Create and maintain system and operational documentation, including Knowledge Based Articles for the Level 1 Help Desk. Skills & Requirements • Bachelor’s Degree or Diploma in Computer Science or a related field. • 2 Years experience in application support and implementation with proven skills in problem-solving and ticket management using IT service management tools • Fluent in English (reading, writing, and speaking) and holds an A Experience managing external vendor escalation and performance preferred. • Effective communication skills are essential for interacting with both technical teams and end users • Strong sense of teamwork, integrity, self-motivation, a positive attitude • Innovative approach to problem-solving • Good knowledge of application design principles, design patterns, and software development life cycles (SDLC). Additional skills include • Experience with Microsoft platforms such as Power BI, SharePoint, PowerApps, and SQL Server • Experience in project management, user acceptance testing (UAT), and software deployment