Care Coordinator

About the Role: We are looking for a Care Coordinator to support patients throughout their healthcare journey across Raffles Medical Clinics and our wider healthcare network. You will coordinate appointments, referrals and follow-up care, while working closely with patients, doctors and healthcare providers to ensure continuity of care and a positive patient experience. Key Responsibilities: • Coordinate and monitor patients’ care journeys, including appointments, investigations, referrals and follow-up care. • Liaise with patients, doctors, clinics, hospitals and other healthcare providers to facilitate timely care and follow-up. • Track outstanding investigations, referrals and abnormal screening findings, and coordinate the necessary follow-up actions. • Conduct patient recall and engagement activities for health screening, Healthier SG and other healthcare services. • Provide patients with information and guidance on healthcare services, care pathways and recommended follow-up plans. • Address patient enquiries and concerns and support service recovery where required. • Maintain accurate patient records, tracking information and care coordination documentation. • Support clinic operations, patient registration and administrative duties when required. Requirements: • Diploma, GCE A-Level or equivalent. • Good communication and interpersonal skills with a patient-focused mindset. • Proficient in English; knowledge of additional languages or dialects would be advantageous. • Organised and able to manage multiple patient follow-ups effectively. • Prior experience in healthcare, customer service or a service-related environment would be advantageous.