ASSISTANT CUSTOMER RELATIONS OFFICER

Job Title ASSISTANT CUSTOMER RELATIONS OFFICER Occupation CUSTOMER RELATIONS OFFICER Job Description & Requirements Customer Support • Assist in handling customer enquiries via phone, email, or in person in a professional and courteous manner. • Provide accurate information regarding company products, services, or procedures. Complaint Handling • Receive and record customer complaints or feedback. • Assist in resolving issues promptly and escalate complex matters to the Customer Relation Officer or management when necessary. Customer Records Management • Maintain and update customer information, records, and databases accurately. • Ensure proper documentation of customer interactions. Administrative Support • Assist in preparing reports, correspondence, and other administrative documents related to customer service activities. • Support daily office operations related to customer relations. Follow-Up and Coordination • Follow up with customers regarding enquiries, requests, or complaints to ensure satisfactory resolution. • Coordinate with internal departments to ensure customer needs are addressed efficiently. Customer Satisfaction • Support initiatives to improve customer service standards and enhance customer satisfaction. • Maintain positive relationships with customers through professional communication. General Duties • Perform other duties as assigned by the Customer Relation Officer or Management from time to time.