Customer Service & Sales Manager

Wonderlit is seeking a dynamic and outstanding sales and customer-oriented individual to join its team. Roles & Responsibilities • Promote Wonderlit programmes and recruit new students through emails, calls, follow-ups of online enquires such as website and social media, in-person studio visits, campaigns, open houses and information sessions. • Develop good rapport and long-term relationships with parents of prospective students by providing excellent customer experience in all interactions, committing to the required professional service level. • Provide accurate and prompt information on Wonderlit programmes and curriculum to parents of existing and prospective students. • Support parents of existing and prospective students on trial and make up lessons, fee payments etc. • Channel all customer feedback to management and follow-up on complaints and issues, if any. • Establish and develop new contacts and sales leads to meet or exceed the studio’s monthly enrolment targets, working closely with Marketing on recruitment campaigns and activities. • Understand competition and trends in the education industry to develop sales strategies and initiatives. • Maintain student CRM or database through regular updates into designated parent app. • Maintain the appearance and housekeeping of the front-of-house area and the studio in general. • Check-in for students to classes at the studio. • Take ownership of any assigned ad-hoc duties, tasks and projects. • Be an ambassador for Wonderlit at all times in interacting with parents and other external stakeholders. Required Qualifications & Experience • A Diploma in Sales and Marketing or related field. • At least 2 years of proven track record in sales and customer service, preferably in the education field. • Good command of English and Chinese, both spoken and written. • Familiarity with Chinese social media and platforms including Weibo, Wechat and Little Red Book. • Organized, attention to details, able to multi-task and collaborative. • Energetic, driven, self-motivated and love to be around children. • Proficient in Microsoft Office, familiarity with other software (e.g. Photoshop, Illustrator) a plus. • Must be able to work weekends (full timers are on 5-day work week).