Retail Operations Manager

Retail Operations Manager Xinyuan Pain Treatment Pte. Ltd. Work Location: 735 Pasir Ris St 72, #01-350, Singapore 510735 About the Role We are looking for an organised, customer-focused Retail Operations Manager to coordinate the daily operations of our wellness outlet. This role covers customer service, staff scheduling, inventory control, promotional activities and operational reporting. Key Responsibilities • Coordinate daily outlet operations, including opening, closing and shift handovers. • Prepare staff rosters and coordinate service appointments to support efficient operations. • Handle customer enquiries, bookings, feedback and complaints professionally. • Monitor stock levels, conduct inventory checks and coordinate replenishment with suppliers. • Maintain accurate sales, inventory and operational records. • Assist with planning and implementing outlet promotions. • Review service quality and operating results, and recommend improvements. • Implement company procedures and escalate issues requiring management approval. Requirements • Good organisational, communication and customer service skills. • Ability to coordinate staff schedules and manage multiple operational tasks. • Basic proficiency in spreadsheets, appointment booking systems and customer management software. • A responsible approach to record keeping and handling customer information. • Relevant experience in retail, wellness, beauty or service operations is preferred. • Willingness to learn company systems and procedures. How to Apply Please apply through this platform with your resume, relevant experience and availability.