Customer Support Executive

Location: Dunearn, Orchard, Claymore, Katong, Prinsep Street About Us: All That Jazz is leading the way in dance education in Singapore. Since our founding in 2014, we have grown to over 1,500 students across 5 locations, where we teach and develop skills in multiple dance genres including Jazz, Ballet, Tap, Street Dance, Acro, Musical Theatre, Contemporary and more. Our team is made up of 50+ incredibly talented and hardworking individuals who have created a vibrant and fun work culture that makes All That Jazz a fantastic place to work! Role Overview: We are looking for a Customer Support Executive who brings enthusiasm, professionalism, and a proactive attitude to our dance studios. This is an exciting opportunity to be part of a vibrant, fast‑growing community where no two days feel the same and where you will help create memorable experiences for our students and families. As part of our studio operations and customer support team, you will work closely with our General Manager and our Studio Managers to ensure smooth day‑to‑day operations across our branches. You will engage with customers and teachers across email, phone, and face‑to‑face interactions, contributing to the warm, welcoming atmosphere that defines our studios and ensuring every visitor feels valued and cared for. This role is ideal for individuals with prior customer service experience, especially those who have held senior or team lead roles, who thrive in dynamic environments, enjoy taking ownership, and feel confident guiding junior team members when needed. While experience in enrichment centres, the arts, or working with children is a bonus, it is not essential. We also welcome candidates with backgrounds in retail, front of house hospitality, or events management, as these skills translate well into our studio environment. Things You Will Do: • Greet and welcome customers warmly • Provide accurate information about our classes, programs, internal events and studio policies • Respond to general enquiries via email, WhatsApp, phone, and walk-ins • Process student enrolments, withdrawals, payment collection and other administrative tasks • Maintain accurate records of class schedules, registrations, private bookings and payments using our studio management software • Handle customer feedback or concerns in a professional, solutions-oriented manner • Ensure the studio is kept neat, organised, and report any maintenance issues • Work closely with the General Manager and Studio Manager on daily operations and process improvements • Take initiative to identify gaps and contribute to team effectiveness • Assist in mentoring or guiding junior team members when required • Any other tasks related to customer support and studio operations About You: As the ideal candidate, you will have: • At least 3 years of relevant experience in customer support • Prior team lead or supervisory experience (preferred) • The ability to work independently, reliably, and with a solutions-oriented mindset • Excellent communication and interpersonal skills, with the ability to connect with people from diverse backgrounds. • Customer focused attitude (Responsiveness, Accurate & Customer Friendly) • A proactive attitude and a strong sense of ownership over your responsibilities Why Join Us: • Opportunity to be part of a vibrant and inclusive dance community • Competitive salary with performance-based incentives • Fun and supportive work environment where your ideas are valued Working Hours • 5-day work week, 8 hour shift (Monday through Sunday) • Working hours may fall anytime between 9am to 9pm • Must be willing to work on weekends, with up to 2 weekend days off per month