Host/Hostess - Chinese Restaurant (Summer Palace)

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! You will greet guests with a smile and ensure they feel valued from the moment they walk in. As a Host/Hostess , you’re not just making guests feel at home – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. As the Host/Hostess, you will be responsible for performing the following tasks to the highest standards: • To perform all opening and closing duties • To answer the telephones according to Conrad Hotel standards and have a full understanding of the restaurant operation • To ensure that reservations are handled in a friendlyand professional manner • Take personal responsibility for the service experience of all guests in your designated area • Accommodate any guest request or offer appropriate alternatives. • Create and record guest database (details, preferences, profile, feedback, etc) in the system • To ensure all communication are efficiently made in regard to enquiries, groups or daily reservations. • Confidently know the food and beverage menu contents and explain them in detail to guests. • Understand dietary requirements and offer appropriate suggestions. • Make suggestions on the menu that might suit guests of different nationalities. • Familiarize with menu items of all other outlets to recommend guests to other outlets. • Ensure that restaurant (including hostess area) is clean and tidy, ready for guests to enter the restaurant. • To organize the menus for each service and ensure they are cleaned and in good condition • Smile and greet all guests as they enter and exit the restaurant • Offer the newspapers/Magazine to any single diners. • Escort guests to a table and seat the guests (offer assistance with coats, bags, etc. if any) • To present menus and wine lists, offer initial drinks if any. • Ensure that all service procedures are carried out to the standards required. • Follow-up on any guest questions or queries immediately, and if you don’t have the answer, check with your managers. • To bid “farewell” to guests, ensuring guest satisfaction has been reached and to encourage repeat guests. • To effectively handle guest complaints and report to a manager of situation and resolution. • Report any accidents / incidents to the Managers. • Carry out any other reasonable duties and responsibilities as assigned by managers At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. In addition, this role requires the following minimum qualifications: • Ability to communicate effectively in English, both verbally and in writing, to support guest service and workplace communication. • Ability to communicate in Mandarin to support guests who communicate primarily in Mandarin, where required for operational needs. • Relevant experience in a hostess, guest relations, or customer-facing role within a food and beverage or hospitality environment is preferred. • Demonstrates a positive attitude and a willingness to learn and continuously develop new skills and knowledge. • Ability to adapt to changing operational requirements and perform assigned duties in a dynamic environment. • Strong interpersonal, communication, and organizational skills. • Good attention to detail and an understanding of food and beverage service standards. • Ability to work collaboratively with colleagues and contribute to achieving team goals. • Ability to work rotating shifts, including weekends and public holidays, based on operational requirements. How We’ll Help You Thrive At Hilton, the hospitality we’reknown for doesn’t end with our guests. We proudly invest in our Team Members’wellbeing, supporting you through all of life’s moments. When you join Hilton,our exceptional care extends to you with unmatched perks and benefits,including*: Incredible travel perks – Enjoy110 nights of deeply discounted travel, with room rates as low as $40 USD/nightat our world-class hotels through our Go Hilton travel program Health & welfare benefits –From checkups to dental cleanings to new glasses, we offer a variety of healthplans that keep you covered *Benefits availability may varydepending on Team Member’s location as well as terms and conditions ofemployment and are subject to the terms and conditions of each specificprogram/plan.