Operations Personnel (Recovery)

Key Responsibilities • Coordinate and assign vehicle recovery jobs to towing operators and recovery personnel. • Keep customers updated on the status and estimated arrival time of recovery services. • Verify recovery requests, vehicle details, and required documents before deployment. • Monitor recovery progress and ensure vehicles are delivered to the correct location. • Provide basic roadside assistance, including battery replacement and tyre puncture repairs. • Ensure tools, equipment, and recovery supplies are well maintained and ready for use. • Update job progress and recovery records in the company's system. • Report any issues or difficult cases to the supervisor promptly. • Always follow company procedures and road safety regulations. Key Requirements • Min 1 year of experience in vehicle recovery, roadside assistance, fleet operations, logistics, dispatch, repossession, or a related operational role is preferred. • Must possess valid Class 3 or Class 4 driving licence. • Basic automotive knowledge, particularly in battery replacement and tyre repair, is an advantage. • Good communication and coordination skills. • Able to work independently and remain calm under pressure.