Customer Services Officer/Executive (Freight Forwarding)

Specific Job Role/Scope: • Manage and coordinate freight forwarding operations from booking to final delivery for Air Freight (Export & Import), Sea Freight (Export & Import), and Cross Trade shipments. • Act as a primary liaison between customers, overseas agents, carriers, transporters, warehouses and internal departments to ensure smooth shipment execution. • Handle shipment bookings, documentation, custom-related requirements and operational coordination in accordance with company procedures and customer requirements. Primary Responsibilities • Arrange shipment bookings with airlines, shipping lines, co-loaders, transporters, warehouses and overseas agents. • Maintain accurate and timely data entry in freight management systems and ensure all shipment records are properly updated. • Monitor shipment progress and proactively communicate shipment status, delays and exceptions to customers and stakeholders.. • Coordinate closely with customers, overseas agents and internal departments to ensure operational requirements are fulfilled efficiently. • Resolve shipment discrepancies, operational issues and customer inquiries in a timely and professional manner. • Ensure compliance with company SOPs, customer requirements, carrier regulations and applicable trade regulations. • Support customer account management by providing operational solutions and maintaining service excellence. • Maintain good relationships with carriers, co-loaders, overseas agents and service providers to ensure reliable service support. Additional Tasks Assigned (if any) • Assist Sales and Business Development team with rate requests, operational feasibility checks and customer support when required. • Identify opportunities for process improvements and contribute to operational efficiency initiatives. • Perform any other duties and responsibilities assigned by Reporting Manager or Management from time to time. Job Requirements: • Education: A Level, Diploma or Degree. • Experience: Preferable 1 - 2 years. • Specific skills: Experience operating Cargowise freight system (if any).