Inside Sales Coordinator

Job Responsibilities • Support the outdoor sales team in managing day-to-day sales activities, including preparing quotations, coordinating appointments and following up with customers. • Conduct product and sales presentations to potential customers when required. • Handle customer enquiries on product specifications, pricing, availability and delivery schedules. • Follow up with customers on quotations and sales enquiries, ensuring timely responses and smooth coordination throughout the sales process. • Coordinate with Sales, Logistics, Operations and other internal teams to ensure orders and customer requirements are handled smoothly. • Handle customer feedback and complaints, working with the relevant departments to resolve issues promptly. • Maintain accurate sales records, quotations and other relevant documentation. • Assist the Reporting Manager with administrative duties and other ad-hoc projects when required. • Support the overall sales team in achieving team sales objectives. Requirements • Diploma or equivalent qualification in Business, Sales, Marketing or a related field. • At least 1–2 years of experience in sales coordination, inside sales, sales support or customer service . • Good communication and interpersonal skills, with confidence in dealing with customers. • Comfortable conducting product presentations and explaining product information to customers. • Good organisational skills with the ability to manage multiple enquiries and follow-ups. • Strong attention to detail, particularly when preparing quotations and handling customer information. • Proficient in Microsoft Office, especially Excel and Word. • Positive, proactive and customer-oriented with a strong sense of responsibility. • Able to work independently as well as closely with the outdoor sales team and other departments. • Candidates with experience in a technical or product-based industry will have an added advantage.