Customer Service Officer (Automotive Logistics)

Company Description Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. Role Description This is a full-time role for a Customer Service Officer at Cogent Automotive Logistics Pte Ltd . The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the automotive logistics process. Responsibilities • Ensure fulfilment of customers’ order • Ensure deficiencies such as customers’ complaints are resolved on time and proper corrective and preventive actions are taken • Identify problems and deficiencies in the services and rectify the issues faced • Perform invoicing and ensure that customers are billed timely and accurately • Perform shipping documentation and process import/export documents • Raise reports on non-conforming services/events and recommend corrective actions for management approval before activating such actions • Any other duties and responsibilities assigned from time to time Requirements • Diploma or equivalent in logistics, supply chain management, business administration, or a related field • Minimum 1 year of experience in customer service/ order processing • Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners • Competent with TradeNet is an added advantage Please indicate current salary, expected salary and the notice period you need to serve your employer in the resume Other Information • Monday to Friday: 8.30am - 5.45pm; alternate Saturdays: 8.30am - 12.30pm • 2-ways company transport @ Jurong East • Lunch subsidies • In-house gym • Medical, dental and insurance benefits