Senior Sales Operations Associate

At Lumilens we are building the critical photonics infrastructure that powers tomorrow’s AI supercomputing. From chip-to-chip optical interconnects to scalable photonic engines, Lumilens is unlocking a new era of computing - faster, cooler, and massively more efficient. We’re a well-funded startup backed by Mayfield and led by veterans who’ve built and scaled some of the most transformative technologies in the industry. At Lumilens, we’re developing high-speed photonics products purpose-built to power the future of AI infrastructure and high-performance computing. This isn’t incremental innovation, it’s a ground-floor opportunity to rethink the optical layer from the silicon up. You’ll work alongside a team of world-class engineers solving some of the hardest challenges in scaling optical systems. Every line of code, every design decision, every breakthrough you help deliver will shape the infrastructure of tomorrow. If you're looking for mission, momentum, and the chance to make an outsized impact, jump on the rocket ship. We’re just getting started. About the Role This role manages the operational execution of customer orders by acting as the interface between the sales/customer-facing team and the company's contract manufacturer (CM) and OSAT partners. It requires hands-on production/materials planning experience, because the role is directly responsible for tracking and expediting equipment and material flow into the CM to keep customer commitments on track — not just relaying status between sides. Key Responsibilities • Serve as the operational link between sales/customer account teams and the CM/OSAT, translating customer orders and forecasts into actionable follow-up on the manufacturing side • Follow up on open POs for equipment and materials shipped to the CM, using planning experience to anticipate and resolve delays before they affect customer commits • Interface directly with CM/OSAT operations teams (not just sales contacts) to track production status, WIP, and shipment readiness • Manage customer expectations and satisfaction across post-sales activities, keeping the sales team informed of any CM-side risks to committed dates • Consolidate customer demand/forecast information with CM/OSAT capacity and material status to support quarterly revenue and customer commits • Identify and escalate capacity, material, or equipment risks at the CM, coordinating recovery actions cross-functionally • Maintain accurate order, shipment, and production status records across sales operations and planning systems • Support revenue recognition by triggering invoicing with Finance once product is docked at the customer, ensuring shipment and delivery evidence is complete and accurate Qualifications • Diploma/Degree in Operations, Supply Chain, Business, or related field • Prior experience as a production/materials planner in a semiconductor or electronics manufacturing environment is essential — specifically hands-on experience working with OSAT/CM operations, not just customer/sales-side order management • Demonstrated ability to operate on both sides of the interface: understanding customer commitments and translating them into internal production/logistics follow-up at the CM • Strong cross-functional communication skills across sales, CM/OSAT, and internal operations • ERP/planning system proficiency What We Offer • Competitive salary commensurate with experience • Comprehensive benefits package, including health insurance • Professional development and certification opportunities • Access to cutting-edge optical/photonics test environments and tools • A collaborative, cross-functional team dedicated to solving some of the hardest challenges in photonics • Equal opportunity employer: All qualified applicants will receive consideration without regard to race, color, religion, gender, identity, orientation, veteran status, disability, or any other legally protected status