Operations Agent

Goals The Operations Agent is responsible for managing all ground operations in accordance with the company's requirements, standards and procedures. Tasks Load Control • Calculate and plan aircraft load distribution in accordance with applicable rules, regulations, and Ground Operations Manual (GOM) requirements • Optimize cargo loading with regard to aircraft volume and weight • Prepare flight-related documentation, including General Declarations, permits, and customs documentation • Prepare arrival and departure notifications and operational messages • Brief Ground Handling Agents (GHA) on cargo onload/offload and loading/unloading sequences • Issue load sheets and complete NOTOC (Notification to Captain) documentation • Maintain traffic and operational reports and complete post-flight activities • Coordinate station activities with internal teams, suppliers and handling partners Ramp Operations • Inspect ULDs (Unit Load Devices) for airworthiness and ensure compliance with safety requirements • Monitor ramp cleanliness, equipment readiness, availability, and staffing levels and report any irregularities • Ensure aircraft loading and unloading is carried out in accordance with loading instructions and GOM requirements, or supervise these activities • Coordinate and monitor suppliers and Ground Handling Agents to ensure timely and efficient operations • Secure cargo loads on the aircraft and sign the relevant loading instructions • Ensure aircraft and ramp safety requirements are consistently maintained • Support supervisors in ensuring that GHA staff understand and comply with defined service, quality, and safety standards • Ensure compliance with documented quality procedures and take preventive measures using established tools and processes • Maintain effective communication and cooperation with colleagues, crew, sales teams, and operational stakeholders • Ensure adherence to all applicable security and safety procedures • Establish, maintain, and evaluate operational and statistical data General Operations • Provide crew support, including crew briefings, catering arrangements, and hotel bookings • Stay up to date with changes in operational, safety, security, and other relevant procedures • Cooperate closely with the company's Management, Cargo Operations and warehouse teams • Support cargo-handling supervision and coordination activities • Perform cargo handling and other operational duties within the company’s and Ground Handling Agent (GHA) operations • Perform additional duties assigned or delegated by supervisors • Perform Load Master duties • After gaining sufficient experience, perform surveillance duties • Report operational incidents in accordance with the applicable Safety Management System (SMS) requirements People Management & Supervision • Support the supervisor in managing GHA ground operations, ensuring efficient utilization of manpower and compliance with the company's safety and quality standards • Provide regular and accurate feedback on GHA staff performance to GHA management and the Manager Handling • Supervise, motivate, guide, and evaluate GHA staff in cooperation with GHA management • Plan and schedule work in the absence of the Cargo Supervisor • Conduct local training for GHA staff and maintain records of training and operational support activities • Support the monitoring and control of subcontractors, including handling companies, and request corrective actions where required to ensure agreed performance standards are met Your profile The candidate should meet the following requirements: • University degree or equivalent higher education qualification; alternatively, a high school diploma with 3–6 years of relevant professional experience, preferably in air freight handling, cargo operations, or a related aviation environment • Good command of written and spoken English • Good knowledge of local customs regulations and relevant cargo-handling procedures • Good computer literacy and proficiency in standard computer applications • Valid driving license If this is you, please send us your detailed resume, including your current and expected remuneration. We regret only shortlisted candidates will be notified.