Operations & Sales Manager

Role Overview Lead day-to-day workshop operations while driving front-end revenue. This role oversees customer inquiries, vehicle inspections, sales consultations, team scheduling, and quality assurance for vinyl wraps, paint protection film (PPF), and detailing services. Key Responsibilities Sales & Business Development • Handle inbound inquiries across WhatsApp, social media, phone, and walk-ins. • Perform vehicle walk-arounds, assess paint condition, recommend suitable film options (vinyl color change, satin/gloss PPF, ceramic coating), and close sales. • Prepare quotations, invoices, and payment receipts; manage upselling and package cross-selling. • Build partnerships with car dealerships, fleet owners, automotive clubs, and corporate accounts. • Monitor monthly sales targets and run targeted promotions or seasonal campaigns. Operations & Workshop Management • Schedule installations and manage daily job allocations across vehicle wrappers and prep technicians. • Enforce strict quality control standards at prep, disassembly, application, and final curing stages before customer handover. • Manage raw material inventory (vinyl rolls, PPF, tint films, tools, cleaning solutions) and minimize material wastage. • Coordinate vehicle intake and handover protocols, including pre-job and post-job photographic inspection reports. • Maintain workplace cleanliness, dust-free installation bays, and workshop safety standards. Team Leadership & Customer Service • Supervise, mentor, and track performance of wrap installers and detailing crew. • Resolve customer feedback, warranty claims, and aftercare questions professionally. • Oversee aftercare briefings and follow-up schedules to maximize repeat business and referral rates. Requirements • Proven experience in sales, service advising, or operations within the automotive aftermarket, car wrapping, PPF, or detailing sector. • Solid technical understanding of vinyl wrap films (e.g., 3M, Avery Dennison, Inozetek) and PPF applications. • Strong communication and closing skills; customer-service oriented with high attention to detail. • Able to manage job flow in a fast-paced workshop environment. • Valid driver's license (comfortable handling various passenger and performance vehicles).