Travel & Visa Consultant / Counter Sales Executive

Job Description We are looking for a motivated and service-oriented Travel & Visa Consultant to join our team. This role is suitable for someone who enjoys customer service, travel planning, visa document preparation, and face-to-face client interaction. You will be based at our retail counter and will assist customers with visa applications, travel enquiries, tour packages, hotel bookings, and related travel services. Key Responsibilities • Handle walk-in customers, phone calls, WhatsApp, WeChat, and online enquiries in a professional and timely manner. • Assist customers with visa application document checking, form preparation, appointment booking, and submission procedures . • Advise customers on required visa documents for different countries, including China, Japan, Korea, Europe, USA, Australia, and other destinations. • Recommend suitable travel products, including tour packages, hotels, transport, attractions, and customized travel arrangements. • Prepare quotations, itineraries, booking confirmations, and customer service follow-ups. • Coordinate with suppliers, hotels, airlines, visa centres, and overseas partners when required. • Support daily counter operations, document filing, payment collection, and administrative duties. • Assist with marketing activities, including social media posts, promotional campaigns, and product updates. • Maintain good customer relationships and provide after-sales support when needed. Requirements • Fresh polytechnic / college graduates are welcome to apply. Training will be provided. • Prior experience in travel agency, visa application handling, customer service, sales, or admin work will be an advantage. • Able to communicate fluently in English and Mandarin , both spoken and written, to serve English-speaking and Mandarin-speaking clients. • Detail-oriented and careful with documents, especially passport details, visa forms, travel dates, and customer information. • Good customer service attitude, responsible, patient, and willing to learn. • Comfortable handling walk-in customers and online enquiries. • Able to work independently and as part of a team in a fast-paced environment. • Basic knowledge of social media platforms such as WeChat, Xiaohongshu, Instagram, and Facebook will be an advantage. • Passion for travel and interest in learning about destinations, visa requirements, and travel products. 3. What We Offer • Friendly, young, and supportive working environment. • On-the-job training in visa applications, travel products, customer service, and sales. • Opportunity to learn about different countries, travel arrangements, and tourism products. • Basic salary with attractive sales commission. • Career growth opportunities for suitable candidates. 4. Salary & Working Conditions Basic Salary S$3,000 – S$3,500 per month Commission Attractive commission based on sales performance Working Location Chinatown Point Working Hours 44 hours per week Start Date Immediate / Negotiable Monthly Salary Range (SGD) S$3,000 – S$3,500