Operations Manager (Service & Customer Management)

Job Description We are seeking an experienced Operations Manager to support and manage the daily operations of our air-conditioning servicing and installation business in Singapore. The role focuses on service coordination, customer management, and operational efficiency. Key Responsibilities • Oversee daily service operations, including scheduling of maintenance, repair, and installation jobs • Coordinate with technicians to ensure timely and efficient service delivery • Manage customer enquiries, service requests, and after-sales support • Develop and implement strategies to improve customer satisfaction and retention • Monitor job progress, service quality, and operational performance • Support business development efforts, including client relationship management and upselling opportunities • Maintain proper documentation, service records, and reporting • Ensure compliance with company procedures and service standards • Assist in training and supervising service coordinators and support staff Requirements • Minimum 5–7 years of working experience , preferably in operations, retail, or customer service management • Experience in team supervision and daily operations management • Strong organizational and coordination skills • Ability to manage multiple tasks in a fast-paced environment • Customer-oriented with strong problem-solving abilities • Ability to communicate in English; Mandarin is an advantage (to liaise with Chinese-speaking customers)