TCM Clinic Assistant (Entry Level Welcome)

CHIME TCM Clinic is looking for a reliable and hands-on TCM Clinic Assistant to support the day-to-day operations of our clinic. No prior TCM clinic or healthcare experience is required. Entry-level applicants are welcome. This is a hands-on clinic role, not a desk-only receptionist position. The role involves patient service, administrative work, medication packing, housekeeping, regular standing and movement around the clinic. There are no sales targets or commission-based selling. Key Skills & Competencies Patient Service & Communication - Communicate clearly, professionally and respectfully with patients - Provide helpful and patient-oriented service - Handle patient enquiries and appointments appropriately Front Desk & Clinic Administration - Manage patient registration, appointments, payments and billing - Perform general administrative duties and maintain accurate records - Support insurance-related administration where applicable - Organise and prioritise tasks during busy clinic sessions Clinic Operations - Follow established clinic procedures and instructions carefully - Pack and prepare medications according to the TCM physician’s instructions and established clinic procedures - Provide operational assistance to the TCM physician as required - Restock and organise clinic supplies - Support clinic opening and closing procedures Housekeeping & Workplace Organisation - Maintain cleanliness and hygiene of reception, treatment and common areas - Perform routine housekeeping duties - Keep clinic supplies and work areas clean, organised and properly stored - Maintain good hygiene and workplace safety practices Teamwork & Reliability - Work cooperatively with physicians and other team members - Take ownership of assigned responsibilities - Be punctual, dependable and willing to support different operational duties when required - Learn new procedures and apply instructions accurately Requirements - Good interpersonal and communication skills - Service-oriented and comfortable interacting with patients - Responsible, reliable and willing to learn - Comfortable performing hands-on duties, including housekeeping - Comfortable standing and moving around for extended periods during clinic sessions - Able to work efficiently and maintain a pleasant and professional disposition during busy periods - Comfortable with rostered evening and/or weekend sessions - Able to follow procedures and instructions carefully Please note: This is a clinic support role. TCM diagnosis, prescription and treatment are performed by registered TCM practitioners.