Executive, Patient Services Part-Time (Maternity Cover)

We are looking for a Temp Patient Service Executive that is able to commit from October 2026 to Mid March 2027. Responsibilities • Greet and receive patients or visitors at the reception counter to provide a welcoming environment • Perform patient registration for both inpatient and outpatient by accurately obtaining and recording patient addresses, contact details, insurance information, and medical histories • Update and verify patient information at each visit while maintaining confidentiality • Answer phone calls and respond to enquiries courteously and promptly to support patient needs • Assist and direct patients and visitors to examination rooms to ensure smooth patient flow • Schedule patient appointments and make reminder calls and SMS messages to reduce no-shows • Inform patients about delays and expected waiting times to manage expectations • Provide financial counselling to patients and their families to explain billing and payment options • Collect payments for services rendered and ensure accurate transaction processing • Close daily accounts and prepare cash deposits to maintain financial accuracy • Maintain cleanliness and tidiness of the reception counter and patient waiting areas to promote a professional environment • Adhere to strict infection control measures, exercise standard precautions, and practice good hand hygiene to ensure patient safety • Advise both inpatients and outpatients on necessary procedure preparations to support clinical processes • Assist in maintaining general cleanliness and upkeep of the assigned work area within the imaging facility • Assist in transferring patients to and from the imaging facility to support patient mobility needs • Replenish patient brochures and office stationery to ensure availability of materials • Perform clerical duties including filing and data entry for statistics reporting to support administrative functions • Coordinate with maintenance and repair services by reporting issues promptly to maintain facility operations • Assume additional duties as directed by the operations manager or supervisors to support team needs • Report any errors or discrepancies promptly to supervisors to ensure timely resolution Required competencies and certifications • Good communication and interpersonal skills • Strong team player and thrives on working in a team • Well versed in Microsoft Office applications