L1/L2 Production Support Engineer – Banking & Financial Services

Role Summary Provide L1/L2 production support for banking, financial trading, and digital asset platforms. Ensure system availability, troubleshoot production issues, manage incidents/releases, and collaborate with development, business, and global teams in a 24x7 support environment . Mandatory Requirements • 4+ years of L1/L2 Production/Application Support experience. • Mandatory: Banking / Financial Services domain experience. • Experience supporting financial trading, banking applications, or digital asset platforms . • Strong experience in 24x7 production support, Incident Management, RCA, Problem Management, and SLA management . • Hands-on Linux/Unix troubleshooting. • Strong knowledge of AWS ECS and EC2 . • Experience with Red Hat OpenShift/Kubernetes and Docker . • Hands-on SQL with MariaDB/MySQL . • Monitoring/log analysis using Grafana, Kibana, and OpenSearch . • Experience with Jira and ITSM tools. • Knowledge of CI/CD and application deployments . • FIX protocol/client session troubleshooting experience. • Scripting/automation knowledge in Bash, Python, or Java . • Strong communication and stakeholder-management skills. Preferred • Experience with ArgoCD/GitOps, SRE, automation, and observability . • Experience supporting trading platforms, blockchain, or digital asset custody systems . Education Bachelor’s degree in IT, Computer Science, Engineering, or related field .