Coffee Operations Associate (Full Time)

We are passionate about coffee. We are looking for a passionate and skilled Barista to join our café in Punggol. The ideal candidate has a strong knowledge of coffee preparation, a friendly demeanour, and thrives in a fast-paced environment. Roles & Responsibilities Operations & Team Management • Supervise daily café operations, including opening/closing procedures, staff scheduling, and workflow management. • Train, mentor, and motivate team members (baristas, servers, kitchen staff) to deliver outstanding service. • Ensure smooth coordination between front-of-house and back-of-house operations. • Handle customer inquiries, feedback, and complaints professionally and promptly. Customer Service & Quality Control • Maintain high standards of beverage and food quality, presentation, and consistency. • Monitor customer satisfaction and implement improvements where needed. • Lead by example in providing friendly, efficient, and personalized service. Administrative & Financial Duties • Manage cash handling, daily sales reports, and POS transactions. • Assist in inventory management, stock ordering, and cost control to minimize waste. • Ensure compliance with food safety, hygiene, and workplace regulations. Requirements • Minimum 8 years of supervisory experience in a café. • Strong leadership skills with the ability to train and inspire a team. • Excellent knowledge of coffee preparation, customer service, and café operations. • Proficiency in POS systems, inventory management, and basic financial tracking. • Ability to work flexible hours, including weekends and public holidays. • Food hygiene certification (e.g., WSQ Basic Food Hygiene) is a plus. • Passion for the specialty coffee scene and café culture.