Business Operations Support

Company Overview Lloyd McGill is a management and sustainability consultancy specializing in ISO standards in Information Security, Data Privacy, Quality, Environmental, Occupational Health & Safety, Business Continuity, and Sustainable business practices. We help organizations achieve certification and improve business processes. Job Summary The Business Operations Support (BOS) role partners with the Director and HR/Finance Manager to independently manage business operations, support sales and HR activities, and drive client satisfaction and recurring sales to meet business targets. Responsibilities • Create and maintain accurate sales, project, and invoicing documentation in the designated CRM system to support business operations • Update and manage product and client databases within the CRM system to ensure data integrity • Generate and email invoices to clients and monitor accounts receivables to facilitate timely payment collections • Coordinate applicant registrations and logistics for training sessions and workshops to ensure smooth event execution • Maintain and update the company website and social media platforms to promote branding, value propositions, and service offerings • Report and escalate potential project and operational risks and client feedback to the Director, Operations Manager, and HR/Finance Manager for timely resolution • Identify sales opportunities through campaigns, services, and distribution channels to increase revenue • Achieve recurring sales targets with existing clients by nurturing strong business relationships • Prepare and submit monthly sales performance reports to Management for informed decision-making • Support HR-related activities and sales team initiatives as required to contribute to overall business success