Concierge

Job Description • Welcome and greet customers (office & retail) in a professional manner in accordance to the stipulated SOP; • Be familiar and well-versed with the floor plans, facilities, services and nearby amenities to guide and direct customers; • Manage the Visitors’ Management System at the office tower, handle queries and feedback from the public in a professional and timely manner; • Promptly attend to tenants’ requests/feedback e.g. taxi booking, dining reservation; • Provide immediate service recoveries for lapses in services; • Assist in promotional activities at the retail mall e.g. carpark redemptions, gift redemptions, vouchers redemption & purchase, etc; • Oversee the loan of umbrellas and other equipment to office tenants; & • Any other duties assigned Requirements • Minimum O-level with credits in English; • Minimum 3 years of customer service experience in the hotel, airline, tourism, real estate or related industries; • Good communication and interpersonal skills