Senior Implementation Partner

Job Summary Through meaningful experiences and innovative technology solutions, our In-Store team at DoorDash is on a mission to transform the hospitality industry. This role leads enterprise implementations and drives strategic value for our largest clients. Responsibilities • Partner strategically with Sales, Product, and Customer Success teams to align on complex client objectives from pre-sale through ongoing support • Lead cross-functional initiatives to optimize the implementation process for enterprise accounts • Own the full implementation lifecycle for complex, multi-location, high-value enterprise clients • Develop and execute tailored implementation strategies to maximize client value, platform adoption, and ROI • Design, organize, and deliver customized onsite training sessions addressing client-specific needs to ensure full platform adoption and alignment with business goals • Lead strategic planning, scheduling, and resource management for high-stakes implementation projects • Anticipate and manage cross-functional dependencies and proactively identify risks, taking ownership of solutions to maintain project timelines • Mentor and onboard new team members by sharing best practices, insights, and technical expertise to accelerate their development in enterprise implementations