Operations & Maintenance Supervisor (Project Management & Facilities)

Key Responsibilities 1. Renovation & Project Supervision • Supervise renovation, reinstatement, upgrading and improvement works across outlets and facilities. • Monitor contractors' daily progress against the approved project timeline. • Ensure contractors comply with approved drawings, specifications, safety requirements and company standards. • Conduct regular site inspections and identify delays, defects, poor workmanship or non-compliance. • Coordinate with main contractors, subcontractors, designers, consultants, landlords and relevant authorities. • Ensure critical works are prioritised to meet outlet handover and opening deadlines. • Track project milestones and escalate potential delays immediately to management. • Coordinate rectification works and ensure all outstanding defects are properly closed before handover. 2. Facilities & Maintenance • Oversee preventive and corrective maintenance for restaurant outlets, central kitchens, warehouses and office facilities. • Monitor equipment and building conditions including air-conditioning, electrical systems, plumbing, drainage, lighting, exhaust systems, refrigeration, cold rooms and other essential facilities. • Coordinate emergency repairs and breakdowns to minimise operational downtime. • Establish and maintain preventive maintenance schedules. • Follow up with contractors and service providers to ensure timely completion of maintenance works. • Maintain proper records of equipment servicing, repairs, warranties and maintenance history. 3. Contractor & Vendor Management • Source, coordinate and supervise contractors and maintenance vendors. • Obtain and compare quotations where required. • Monitor contractor performance, workmanship, response time and costs. • Ensure contractors adhere to agreed scope, pricing and completion dates. • Identify recurring contractor performance issues and recommend appropriate action to management. • Verify completed works before approving or recommending payment. 4. Outlet Opening Readiness • Support the Project and Operations teams in preparing new outlets for opening. • Coordinate final renovation works, cleaning, equipment installation, testing and rectification. • Conduct pre-opening site inspections and prepare outstanding-items lists. • Ensure all facilities, equipment and infrastructure are operational before opening. • Coordinate with Operations, Kitchen, IT, Procurement and other departments during outlet handover. • Ensure contractors complete all outstanding works without affecting the opening schedule. 5. Cost & Budget Control • Monitor renovation and maintenance expenses against approved budgets. • Identify unnecessary expenditure, cost overruns and variation orders. • Review contractor quotations and scope of work before submission to management. • Ensure additional works are properly justified and approved before commencement. • Highlight potential financial exposure arising from project delays, defects or contractor failures. 6. Safety, Compliance & Documentation • Ensure safety and regulatory compliance • Conduct safety inspections • Maintain compliance records and documents • Monitor permits, certifications and maintenance records • Report incidents and follow up on corrective actions • Support audits and regulatory inspections