Customer Engineer - iTeam (New College Graduate)

Key Responsibilities • Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment • Use digital analytics for troubleshooting • Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers] • Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided) • Coordinate and communicate directly with customers • Participate in projects/assignments in meeting organization goals • Fulfill additional duties, as assigned Minimum Qualifications: • Bachelor's Degree in an Engineering discipline • 0 - 1 year of experience in customer support, field service, or a related engineering or technical field • Ability to read and interpret electrical and mechanical schematics • Experience diagnosing and resolving basic technical challenges • Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics • Familiarity with hand tools and their appropriate usage, including digital multimeters • Effective written and verbal communication skills • Basic knowledge of Microsoft Excel, Word, and PowerPoint • Able to travel upto 75% of the time to support overseas customers • Able to meet all on-site requirements, including safety, environmental guidelines, and customer/Applied protocols