IT Manager

About MICE Depot Founded in 2013, MICE Depot is where we bring brilliant ideas to life! We're a passionate team that specialises in turning concepts into unforgettable experiences, from epic conferences and creative productions to seamless digital broadcasts. We've had the pleasure of working with a diverse range of clients and industries, thanks to our robust network across Asia Pacific and beyond. With decades of collective experience, we're not just about events; we're about crafting experiences that inspire and connect. Our dedicated team of full-time experts thrives on collaboration, and we take immense pride in ensuring our clients' visions are not just met, but exceeded. Want to see the magic we create? Website: micedepot.com Instagram: @micedepot LinkedIn: linkedin.com/company/mice-depot-pte-ltd IT Manager We are looking for an experienced, hands-on Information Technology Manager to lead our on-site technical operations, streamline internal systems, and maintain seamless day-to-day IT functions. This is an end-to-end IT leadership role for a proactive, self-directed professional. Reporting directly to the Director of Operations, you will own day-to-day user devices (laptops, desktops, and phones), network systems, and office hardware support while setting operational standards, managing vendors, and overseeing our tech lifecycle. What You’ll be Doing • Configure, deploy, and troubleshoot laptops, desktops, and mobile devices across Windows, Mac, iOS, and Android. • Apply basic security hygiene across managed devices, including patch management, antivirus enforcement, and screen-lock policies. • Provide in-person helpdesk support and troubleshooting. • Manage and maintain office networking equipment (routers, switches, APs) and physical structured network cabling. • Manage general workplace tech, including AV equipment, printers, meeting room setups, and Wi-Fi coverage. • Maintain a live asset register to track hardware inventory, user assignments, and equipment condition. • Establish standardised IT operating procedures (device setup, onboarding/offboarding, asset management). • Manage vendor and ISP relationships, service-level performance, and contract renewals. • Own IT budget forecasting and hardware lifecycle planning. • Proactively propose and lead IT initiatives such as but not limited to infrastructure upgrades, network improvements, refresh cycles, and onsite event support. • Manage and supervise junior IT personnel, interns, or external contractors as needed. • Lead ISO/IEC 27001:2022 compliance reviews and prepare technical documentation as required. • Perform other related duties as required to meet business needs. What We're Looking For • A minimum of 5 years’ experience in IT operations or infrastructure management with demonstrated lifecycle ownership. • Deep hands-on experience troubleshooting Windows, Mac, iOS, Android, and office network setups (routers, switches, cabling). • Strong ability to establish standard operating procedures, manage an IT asset inventory, and handle vendor contracts. Preferred / Good-to-Have: • Knowledge of basic endpoint security practices – patching cadence, MFA, antivirus enforcement). • Experience with tools like Snipe-IT / Lansweeper. • Certifications such as CompTIA A+ / Network+ • Understanding of cloud-hosted systems (i.e. AWS) • Familiarity with ISO/IEC 27001:2022 standards. Ready For The Next Step? If this sounds like the right fit for you, please send your resume to careers@MICEdepot.com or call us at (+65) 6734 4406. Other Information MICE Depot is an equal opportunity employer. Only shortlisted candidates will be notified. • Note: We are not accepting applications from third-party recruiting agencies at this time.