Customer Service Officer (Bowling Centre)

BOWLING EXECUTIVE Location: Tessensohn Clubhouse (near Farrer Park MRT) / Bukit Batok Clubhouse (near Bukit Batok MRT) As a Bowling Executive, you will report to our Senior Bowling Manager . What you’ll be doing: • Operations & Facilities: Oversee daily centre operations, including lane assignments and ensuring facilities (house balls/shoes) are organized and sanitized. • Financial Management: Manage front-desk cashiering duties, including transaction processing and daily end-of-day payment reconciliation. • Communication & Bookings: Manage and respond to email and phone enquiries regarding lane availability, corporate bookings, and general information. • Service Excellence: Deliver high-quality service and manage the full cycle of lane reservations for Club Members, guests, and the general public. • Regulatory Compliance: Enforce adherence to official game rules and safety regulations during all bowling leagues and competitive events. • Data Administration: Manage the accuracy of bowlers’ records, including the timely update of league standings, competition results, and handicap ratings. • Sales & Promotion: Actively promote bowling packages, membership programs, and special events to enhance guest engagement. • Operational Mobility: Ability to travel and work at Westwood Bowl (Bukit Batok) or other designated as required by operational needs We want you, if you have/are: • Min. GCE 'O' Levels. • Proficiency in Microsoft Excel is required for data entry and record maintenance. • Strong interpersonal skills with a friendly, sociable, and service-oriented personality. • A positive learning attitude and a proactive approach to tasks. • Ability to work independently, remain resourceful, and stay self-motivated. • Flexible to work on a shift-rotation basis, including weekends and public holidays. • Basic computer literacy (MS Office). Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.