Clinic Assistant

1. Customer Service: • Greet and assist patients, providing a warm and welcoming environment • Answer inquiries from patients • Schedule appointments, ensuring efficient use of resources • Communicate effectively with patients, addressing concerns and providing information about procedures • Achieve at least 90% patient satisfaction 2. Appointment Coordination: • Coordinate and schedule for appointments and surgery • Ensure proper documentation and communication of appointment details to patients. • Work closely with medical staff to optimise scheduling and accommodate urgent cases 3. Administrative Support: • Maintain accurate and organised patient records in the system, ensuring confidentiality and compliance with regulations. • Handle incoming calls, emails, and inquiries, directing them to the appropriate personnel • Perform data entry tasks related to patient information and billing • Ensure contact creations, outward and inward referrals and relevant data are input accurately into Plato/ Clinic Management System 4. Billing and Insurance Verification: • Verify insurance coverage and obtain necessary authorisations for procedures • Assist patients with claims submission • Assist patients with billing inquiries, explaining charges and payment options • Collaborate with Finance to ensure accurate and timely processing of claims 5. Coordination with Medical Staff: • Collaborate with interdisciplinary team members to facilitate a smooth workflow. • Ensure that patient records are accurately communicated 6. Quality Assurance: • Collaborate with clinical leadership to monitor patient outcomes • Maintain the highest standards of care and compliance with government regulations • Participate in continuous improvement initiatives to enhance the quality of patient care 7. Resource Management: • Monitor and replenish resources efficiently, including drugs, equipment, and supplies • Manage the drugs, PPE stockpile and consumables 8. Compliance and Quality Assurance: • Adhere to privacy regulations and maintain confidentiality of patient information. • Participate in quality assurance initiatives to ensure high standards of service. 9. Any other ad-hoc assignment